Refund policy
Return & Refund Policy
Effective Date: January 1, 2022
At CozyWhisk, we want every customer to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Guarantee
We proudly offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- The item must be returned within 30 days of delivery.
- The product should be unused or only minimally used.
- The product must be returned in its original packaging whenever possible.
- Proof of purchase or your order number is required.
Free Returns
We provide free returns for eligible orders.
Please contact our customer support team before returning any item so we can provide return instructions.
Refunds
After receiving and inspecting your returned item, we will notify you of the approval status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note that your financial institution may require additional processing time.
Damaged or Incorrect Orders
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days after delivery and include photos whenever possible.
We'll gladly send a replacement or issue a full refund at no additional cost.
Non-Returnable Items
Returns may not be accepted for:
- Products intentionally damaged after delivery
- Items showing excessive misuse
- Products returned without prior communication when required by local regulations
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has been shipped, it must follow our standard return process.
Contact
Email: support@cozywhisk.website